Refund Policy

At Carolina Slide, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with a smooth and transparent refund process.

1. Eligibility for Refunds

You may request a refund for any item within 30 days of the delivery date, provided the following conditions are met:

• The item is unused and in its original packaging
• The item is in resellable condition
• Proof of purchase (order number or receipt) is provided

We do not offer refunds on items that show signs of use, damage, or modification.

2. How to Request a Refund

To initiate a refund request:

1. Contact our support team at
   📧 Email: Brandon-Thomas@ScopeWarehouse.com
   or
   📞 Toll-Free: +1 336-457-5675
2. Include your order number, reason for return, and any relevant photos (if applicable).
3. We will provide return instructions and shipping details.

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

3. Refund Processing Time

If approved, your refund will be processed to your original payment method within 5–7 business days of receiving your returned item. Depending on your bank or credit card provider, it may take additional time for the refund to appear on your statement.

4. Return Shipping

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.
• We recommend using a trackable shipping service to ensure safe return of your product.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos and your order number. We’ll send a replacement or issue a full refund—at no additional cost to you.

Need Help?

If you have any questions about our refund process, feel free to reach out. We’re here to make things right.

📧 Email: Brandon-Thomas@ScopeWarehouse.com
📞 Toll-Free: +1 336-457-5675